As part of our commitment to help organizations streamline operations and improve financial transparency and efficiency, we’re thrilled to introduce the option to include a convenience fee.

The Convenience Fee option makes it possible for you to directly charge a convenience fee to participants based on their payment type (ACH or credit card), giving your organization more control over fees while providing participants with a transparent payment experience. These fees will vary per transaction and will be included in the total payment. Participants will receive a clear breakdown of their payment, including the convenience fee. Additionally, convenience fees will be fully reportable within the Participant Ledger.

Important: Convenience fees must adhere to rules set by state and federal laws, and card association rules and regulations. As convenience fees vary by state, we strongly recommend reviewing your state’s laws regarding convenience fees.

If you’d like to enable convenience fees in your account, simply reach out to us! Your Client Success Manager will be happy to guide you through the process.

Check out our Convenience Fee support article to learn more!