FAQs

some things you may want to know

/FAQs
FAQs 2015-09-11T20:26:20+00:00

Frequently Asked Questions

Can I use CampDoc.com on an iPad?  How is my privacy protected? How much does it cost? These are the questions we hear a lot, and you’ll find the answers below. If you have any other questions, please don’t hesitate to contact us — we’re here to help!

Are electronic signatures legally binding? 2015-11-23T11:22:40+00:00

An electronic signature, or e-signature, is an electronic indication of intent to agree to or approve the contents of a document, and is valid and legally binding across the globe. The U.S. has enacted both the Electronic Signatures in Global and National Commerce Act (ESIGN) and the Uniform Electronic Transactions Act (UETA) to facilitate the use of electronic records and electronic signatures. Electronic signatures and records are just as good as their paper equivalents, and therefore subject to the same legal scrutiny of authenticity that applies to paper documents.

Can you customize the account to match our forms? 2015-10-05T16:36:20+00:00

Of course! You can use our standard health form, or use your own. We can include any question, in any format, in any order. As part of the on-boarding process we’ll have you send us a copy of your current forms and we’ll make sure to add everything into your new CampDoc.com account!

How long is my data saved? 2015-10-05T16:34:54+00:00

We know that many camps are required to hold on to camper and staff health forms for many years. As long as you are a CampDoc.com customer, your data will be saved indefinitely and you can always access historical records. If for any reason you decide to stop using our service, simply download all of your health records to store on your own.

Does information save from year-to-year? 2015-10-05T16:33:29+00:00

It sure does! No more “why do I have to fill this same form out again” from your families.  Families don’t have to start from scratch every year, and can simply update information each season, saving them lots of time!

How often do you transfer money into my account? 2015-10-05T16:32:13+00:00

Funds are transferred into your account at the end of every day, when your balance is greater than $500.00. Processing time for funds to settle into your account is typically 3-5 business days.

Do you offer branding options? 2015-10-05T16:31:11+00:00

Yes, we can include custom logos and splash images throughout your account!

Can I use CampDoc.com for other year-round events? 2015-10-01T18:05:31+00:00

Yes, many of our camps use CampDoc.com year-round. You can use our system for any event that you need to collect camper or staff health information or collect registrations (e.g. spring break retreats, mother-daughter weekend events, winter conventions).

What credit cards can my families pay with? 2015-10-01T17:55:03+00:00

Families can register and pay deposits and tuition online with Visa, MasterCard, American Express and Discover.

Do you have an API? 2015-10-01T17:37:22+00:00

We sure do!  CampDoc.com provides the ability to customize the system to fit your organization; however, you may have complex needs. For example, you may want to setup single sign-on (SSO) with your current software. When this is the case, your web developers can implement custom functionality with our API.

 

Are there fees for administrator accounts? 2015-10-01T17:32:53+00:00

Nope!  You can have as many Provider accounts as you’d like, and there are no fees for these accounts.

How many questions/forms can I include? 2015-10-01T17:31:24+00:00

This is an easy one, there are no limits!  Ask as many questions as you’d like, and include as many forms as you’d like. There are no extra fees for extra questions or extra forms.

What about system updates? 2015-09-24T20:59:55+00:00

Our Web Team works everyday to improve and expand CampDoc.com. Our system is web-based, and the minute a new feature is released, you have access to it. There is nothing to download, and never a charge for updates.

How about technical support? 2015-09-24T20:59:32+00:00

That’s an easy one! Unlimited technical support, no fees.

Do you provide training? 2015-09-24T20:59:14+00:00

Absolutely! We are happy to train your staff at any time. However, CampDoc.com is extremely user friendly, and the vast majority of our camps are operational immediately without any training.

When my camp signs up with CampDoc.com do we need to pay right away? 2015-09-24T20:58:40+00:00

We require a small deposit at the time you sign up, and no other payments will be due until the end of your first month of camp.

Does my camp have to sign a contract? 2015-09-24T20:58:19+00:00

No contracts here. We are so confident that once you experience CampDoc.com, you won’t want to leave. You can discontinue service at any time for any reason, without any contractual obligation forcing you to stay.

Are there any other fees? 2015-09-24T20:57:55+00:00

Absolutely not! There are no start-up fees, customization fees, technical support fees or any other hidden fees you might be thinking of.

How much does CampDoc.com cost? 2015-09-24T20:57:32+00:00

Our fee is $4 per patient. Review our information about CampDoc.com Pricing and contact us if you’d like to get started.

What are the browser requirements for CampDoc.com? 2015-09-24T20:56:30+00:00

Take a look at our supported browsers page at www.campdoc.com/supported-browsers.

Do I need a high-speed internet connection? 2015-09-24T20:55:15+00:00

No, CampDoc.com is not a memory-intensive application and can certainly be run using lower bandwidth dial-up or satellite connections.

What if my camp doesn’t have internet access? What if my internet connection goes down? 2015-09-24T20:54:56+00:00

Not a problem! You are still able to benefit from CampDoc.com even if you do not use the internet on a day-to-day basis.

By having your families complete their health information online, you are still able to print and/or downloaded these forms to use in your clinic, in a typed and easy to read format. In fact, most of our camps keep a hard copy of their health forms on file. They will typically use the online portion for day-to-day operations, and print out hard copies to send with their campers on trips or to use in the event that their internet goes down. Some of our camps also download the forms and keep them stored on their computers or a jump drive to access without the internet. Also, in the event that records are ever lost or misplaced, they always have access to them online where they can be downloaded/printed again.

CampDoc.com can be accessed on iPhones, iPads or other smartphone or tablets, so if the camp’s internet goes down, you are always able to connect wirelessly through your mobile device.

What about HIPAA? 2015-09-24T20:54:23+00:00

HIPAA, the Health Insurance Portability and Accountability Act, is a federal law that establishes confidentiality standards for patient health information and is required by covered entities who bill health insurance companies. Unlike your child’s healthcare provider, CampDoc.com is not regulated by HIPAA as we do not store data on behalf of health care providers nor do we bill health insurance companies. Rather, our primary relationship is with the parent/guardian and their camp organization. However, even though CampDoc.com is not covered by HIPAA, we are still fully committed to protecting your camper’s privacy and the security of your personal information. You may read more about HIPAA and contact us if you have any questions about the CampDoc.com data confidentiality practices.

How is my privacy protected? Is my personal information secure? 2015-09-24T20:53:47+00:00

We respect and protect your right to privacy and believe it is extremely important for you to have a complete understanding of how your personal information is protected. We implement a variety of security measures to maintain the safety of your personal information. Please see our Privacy Policy and Security Policy for more information.

Is CampDoc.com compatible with other camp software providers? 2015-09-24T20:52:42+00:00

Yes, most of the time we can easily transfer data from your current camp database directly into the CampDoc.com system.

What do I need to install? 2015-09-11T20:30:56+00:00

Nothing! CampDoc.com is a web-based system, and you can access your camper and staff health information wherever you have an Internet connection.

Who uses CampDoc.com? 2015-09-11T20:30:10+00:00

CampDoc.com is designed specifically for camps, and we work with an incredibly diverse group of traditional resident and day camps throughout the United States, Canada and abroad. We partner with many special needs and medical camps, adventure, tripping and sports camps, and after-school and summer school programs as well.

What is CampDoc.com? 2015-09-11T20:28:50+00:00

CampDoc.com is the leading electronic health record system for camps. Designed by camp doctors, nurses and directors, our secure, easy-to-use web-based solution manages health forms, medications/allergies and health logging for your camp throughout the summer. CampDoc.com can provide camp health staff instant access to vital medical information, decrease the time and energy spent during initial camper check-in, reduce risk and liability, and help keep safety in the forefront of camp operations.