FAQs

some things you may want to know

/FAQs

Frequently Asked Questions

Can I use CampDoc.com on an iPad?  How is my privacy protected? How much does it cost? These are the questions we hear a lot, and you’ll find the answers below. If you have any other questions, please don’t hesitate to contact us — we’re here to help!

An electronic signature, or e-signature, is an electronic indication of intent to agree to or approve the contents of a document, and is valid and legally binding across the globe. The U.S. has enacted both the Electronic Signatures in Global and National Commerce Act (ESIGN) and the Uniform Electronic Transactions Act (UETA) to facilitate the use of electronic records and electronic signatures. Electronic signatures and records are just as good as their paper equivalents, and therefore subject to the same legal scrutiny of authenticity that applies to paper documents.

Of course! You can use our standard health form, or use your own. We can include any question, in any format, in any order. As part of the on-boarding process we’ll have you send us a copy of your current forms and we’ll make sure to add everything into your new CampDoc.com account!

We know that many camps are required to hold on to camper and staff health forms for many years. As long as you are a CampDoc.com customer, your data will be saved indefinitely and you can always access historical records. If for any reason you decide to stop using our service, simply download all of your health records to store on your own.

It sure does! No more “why do I have to fill this same form out again” from your families.  Families don’t have to start from scratch every year, and can simply update information each season, saving them lots of time!

Funds are transferred into your account at the end of every day, when your balance is greater than $500.00. Processing time for funds to settle into your account is typically 3-5 business days.

Yes, we can include custom logos and splash images throughout your account!

Yes, many of our camps use CampDoc.com year-round. You can use our system for any event that you need to collect camper or staff health information or collect registrations (e.g. spring break retreats, mother-daughter weekend events, winter conventions).

Families can register and pay deposits and tuition online with Visa, MasterCard, American Express and Discover.

Yes, it really is free.

For those already using our Electronic Health Record, there is no additional cost to use the feature, and everything will integrate directly into CampDoc.com.

For those not taking advantage of our EHR, it’s still free. There is no additional cost to the camp, with no set-up fees or monthly fees to use this service.

You can see more at www.campdoc.com/registration.

CampDoc.com is the leading electronic health record system for camps. Designed by camp doctors, nurses and directors, our secure, easy-to-use web-based solution manages health forms, medications/allergies and health logging for your camp throughout the summer. CampDoc.com can provide camp health staff instant access to vital medical information, decrease the time and energy spent during initial camper check-in, reduce risk and liability, and help keep safety in the forefront of camp operations.

CampDoc.com is designed specifically for camps, and we work with an incredibly diverse group of traditional resident and day camps throughout the United States, Canada and abroad. We partner with many special needs and medical camps, adventure, tripping and sports camps, and after-school and summer school programs as well.

This is an easy one, there are no limits!  Ask as many questions as you’d like, and include as many forms as you’d like. There are no extra fees for extra questions or extra forms.

Yes, most of the time we can easily transfer data from your current camp database directly into the CampDoc.com system.

Our fee is $4 per patient. Review our information about CampDoc.com Pricing and contact us if you’d like to get started.

Absolutely not! There are no start-up fees, customization fees, technical support fees or any other hidden fees you might be thinking of.

Nope!  You can have as many Provider accounts as you’d like, and there are no fees for these accounts.

No contracts here. We are so confident that once you experience CampDoc.com, you won’t want to leave. You can discontinue service at any time for any reason, without any contractual obligation forcing you to stay.

We require a small deposit at the time you sign up, and no other payments will be due until the end of your first month of camp.

We respect and protect your right to privacy and believe it is extremely important for you to have a complete understanding of how your personal information is protected. We implement a variety of security measures to maintain the safety of your personal information. Please see our Privacy Policy and Security Policy for more information.

HIPAA, the Health Insurance Portability and Accountability Act, is a federal law that establishes confidentiality standards for patient health information and is required by covered entities who bill health insurance companies. Unlike your child’s healthcare provider, CampDoc.com is not regulated by HIPAA as we do not store data on behalf of health care providers nor do we bill health insurance companies. Rather, our primary relationship is with the parent/guardian and their camp organization. However, even though CampDoc.com is not covered by HIPAA, we are still fully committed to protecting your camper’s privacy and the security of your personal information. You may read more about HIPAA and contact us if you have any questions about the CampDoc.com data confidentiality practices.

Nothing! CampDoc.com is a web-based system, and you can access your camper and staff health information wherever you have an Internet connection.

Absolutely! We are happy to train your staff at any time. However, CampDoc.com is extremely user friendly, and the vast majority of our camps are operational immediately without any training.

That’s an easy one! Unlimited technical support, no fees.

Our Web Team works everyday to improve and expand CampDoc.com. Our system is web-based, and the minute a new feature is released, you have access to it. There is nothing to download, and never a charge for updates.

Take a look at our supported browsers page at www.campdoc.com/supported-browsers.

No, CampDoc.com is not a memory-intensive application and can certainly be run using lower bandwidth dial-up or satellite connections.

Not a problem! You are still able to benefit from CampDoc.com even if you do not use the internet on a day-to-day basis.

By having your families complete their health information online, you are still able to print and/or downloaded these forms to use in your clinic, in a typed and easy to read format. In fact, most of our camps keep a hard copy of their health forms on file. They will typically use the online portion for day-to-day operations, and print out hard copies to send with their campers on trips or to use in the event that their internet goes down. Some of our camps also download the forms and keep them stored on their computers or a jump drive to access without the internet. Also, in the event that records are ever lost or misplaced, they always have access to them online where they can be downloaded/printed again.

CampDoc.com can be accessed on iPhones, iPads or other smartphone or tablets, so if the camp’s internet goes down, you are always able to connect wirelessly through your mobile device.

We sure do!  CampDoc.com provides the ability to customize the system to fit your organization; however, you may have complex needs. For example, you may want to setup single sign-on (SSO) with your current software. When this is the case, your web developers can implement custom functionality with our API.